Service Level Agreement

C. van Heezik Maarssen makes clear arrangements about service level and costs with each client. These arrangements are then recorded in a SLA and kept track of by using a KPI which will continually work towards an optimal outcome for both parties.

Constant contact will be held with the client so that possible improvements in the whole chain can be identified. Not only can the delivery reliability be rated but the inventory levels and order frequencies can be analyzed as well.

Result: reliable service for the agreed upon price!